ITIL® 4 Drive Stakeholder Value by Claire Agutter (.ePUB)
File Size: 1 MB
ITIL® 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification by Claire Agutter, Katie Villa
Requirements: .ePUB reader, 1 MB
Overview: ITIL® 4 Drive Stakeholder Value (DSV)
If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.
DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.
An excellent supplement to any ITIL 4 DSV training course
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.
Genre: Non-Fiction > Tech & Devices
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