Ultimate ITIL 4 for Intelligent by Sankarsan Biswas (.ePUB)+
File Size: 14.3 MB
Ultimate ITIL 4 for Intelligent and Sustainable Service Management: A Practical Guide to AI, Agile, and ESG-Aligned ITSM by Sankarsan Biswas
Requirements: .ePUB, .PDF reader, 14.3 MB
Overview: Reimagining ITIL4 with AI, DevOps, and Green Thinking. ITIL is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL® 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL® 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability. Progressing from ITIL 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model. This book is exclusively tailored for ITSM practitioners, Service Desk Managers, IT Operations Managers, IT Service Owners, Enterprise Architects, Digital Transformation Leads, and IT consultants working in medium to large enterprises. Readers should already have an idea of ITIL® 4 fundamentals with hands-on experience in IT service operations, process design, or governance frameworks.
Genre: Non-Fiction > Tech & Devices
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