Service Integration and Management by Claire Agutter (.ePUB)+
File Size: 4 MB
Service Integration and Management (SIAM) Foundation by Claire Agutter, Michelle Major-Goldsmith, Simon Dorst
Requirements: .PDF/.ePUB reader, 4 mb
Overview: Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.
SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels.
Genre: Non-Fiction > General
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