MSP to MVP by Chris Day (.ePUB)
File Size: 2.9 MB
MSP to MVP: Building Unbreakable Partnerships in the Customer Success Era by Chris Day
Requirements: .ePUB reader, 2.9 mb
Overview: The Framework That Transforms MSPs Into Indispensable Partners
Technology service providers know how to keep systems running. But technical excellence alone no longer guarantees client loyalty or sustainable growth. When every provider offers similar tools and response times, clients default to price comparisons. The result is a race-to-the-bottom pricing dynamic that threatens profitability and limits potential.
MSP to MVP provides the missing methodology. Author Chris Day draws on more than twenty years of experience building and scaling technology service businesses to introduce the Six Disciplines of Customer Success, a practical operating system for managing and growing long-term client relationships.
Genre: Non-Fiction > General
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